In the last article we covered Skype, its features and how you might use them to bring down your businesses’s communication costs, by building a basic Skype telephone system (read it here). But we’re not done there, this article looks out how Skype can provide scaleable call centre solutions!
Skype Call forwarding is the enabler and [...]

For anyone that has not heard of Skype, the VOIP (Voice Over Internet Protocol) telephony application now owned by ebay, it’s a cheap and often free way to make and receive calls via the Internet. Anywhere you can get on the internet and login to Skype you can be contacted and contact others, using just [...]